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Australia - Domestic

Shipping

Australian orders are sent using Australia Post’s Parcel Post service.

  • We offer FREE SHIPPING on all Australian Orders over $45.
  • Orders below $45 will be a $10 flat fee for standard shipping.
  • If you’d like to receive your items quicker, we also offer an Express Post option at checkout.
International

Other Countries

At SoSmooth Skincare it is our utmost priority to provide best possible online shopping experience to all customers.

New Zealand:

  • Australia Post Standard - $7.50 NZD
  • Australia Post Express - $11 NZD

United States:

  • AP Express - $10.95 USD
  • DHL Express - $29 USD

Canada, UK, Europe and Asia:

  • Canada: $14.95 CAD
  • UK: £9 GBP - £19 GBP
  • Europe: €10 EURO - €20 EURO
  • Asia: $10.95 USD - $29 USD
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Australian Customers

Returns

We truly hope that you will absolutely love your SoSmooth Skincare products! However, in the event that you are unhappy with your purchase, we will happily accept your return within 30 days providing the item(s) unused with the original packaging.

READY TO START YOUR RETURN?

Please email us at support@sosmooth.com.au to begin the return process.

Just have your order number in your email with the item you want to return and we will begin the return process ASAP.

  • All Australian returns are sent to and processed in our facility in Melbourne, Australia.
  • There is no expiry on store credits, however they must be used in the one transaction.
International

Returns

  • We can’t offer free international returns at the moment, so unfortunately this cost will need to be covered by you. Pro tip - a prepaid, traceable service is best, so if anything happens to your order, we can track it.. (If it gets lost, it’s not your fault!)
  • Please remember to include your sender information (Full Name, Order Number and Email Address) so we know who you are. (Please note, we do not refund the shipping amount you originally paid on your order).
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More Info

AUSTRALIAN CUSTOMER RETURNS

  • Before you return your item, please make sure you have attached the return label that was provided when you finished your return. If there is no label, we won’t know it’s you..! If it’s a refund, we subtract $15 to help cover the restocking/handling fee because each item requires manual inspection to meet our standards and ensure every customer receives items in excellent condition.
  • Once your item has been packaged and the label attached, it’s good to go! Please drop it off at any Australia Post location.

FAULTY/DAMAGED ITEMS

Unfortunately, sometimes items that are not 100% can slip through, we get it. Don’t worry, we’re here to help! If you think your item is not quite right, please email our customer service team (support@sosmooth.com.au) Please include the following in your email: 

  • Your order number
  • Details of the fault/damage
  • Photos that clearly show the fault/damage

Here are a couple of quick points on how an item is deemed faulty or not acceptable quality:

  • There is a manufacturing fault..Of course.
  • The product has been damaged during transit..Not your fault!

EXCHANGES/REPLACEMENT (IF APPLICABLE)

For all our loyal Australian customers, if you’re looking for an exchange or store credit, we’ll happily cover the cost of the return shipping for you. Please note that for exchanges, including upsizing and downsizing, a $10 reshipping fee may apply to cover our shipping costs."

If you’re from our awesome international community, unfortunately right now we can only offer a refund or store credit.. I know, I know, I promise we’re working on it!

We only replace, exchange, or refund items if they arrive defective or damaged. If you need to exchange it for the same item, please send us an email at support@sosmooth.com.au This does not include items purchased incorrectly due to consumer error.

Once your return is received and inspected, we will send an email to notify you that we have received your returned item(s).